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Telephone Techniques
Course Description - This course is designed to assist employees who are an important point of contact and representative of your business to develop their telephone ettique and technique.
Topics covered include:
- Analysis of Your Ear to Ear Technique
Telephone Techniques
- Assertive Telephone Techniques
- Three Stages of an Assertive Telephone Technique
- Professional Caller’s Checklist
Topics covered include:
- Analysis of Your Ear to Ear Technique
Telephone Techniques
- Assertive Telephone Techniques
- Three Stages of an Assertive Telephone Technique
- Professional Caller’s Checklist
Course Duration - 4 hours
Session Times - See individual session dates
Cost - Price on application
Requirements - none
Schedule for this course
Refund Policy
Pre-payment for registration to any training course is required.
Cancellation by either party within 48 hours prior to course commencement is subject to our Terms and Conditions.